FAQ
What delivery methods are available?
In France, we offer delivery to a pickup point and home delivery with signature. You can also pick up your orders for free at the workshop in Pernes-les-Fontaines (84210). In Europe, home delivery and/or delivery to a pickup point is available, depending on the country.
Delivery is free in France to pickup points on orders over €90.
Which countries do you ship to?
We deliver to France, Germany, Belgium, Spain, Italy, the United Kingdom, Switzerland, the Netherlands, Luxembourg, Austria, Ireland, Denmark, and Sweden.
What payment methods are available?
Secure payment is processed via PayPal or Stripe. You can pay using your PayPal account or a bank card such as Visa, American Express, or Mastercard. You can also pay by bank transfer.
I received my order with damaged items.
Contact us at hello@grandchose.com, stating your order number and detailing your request. Please attach photos of your damaged items.
I want to return one or more items from my order. How do I do it?
No problem. You have 14 days to request a refund for one or more of the items you received. First of all, contact us, stating your order number and your request. Return shipping will be at your expense.
I’m a hospitality professional and I’d like to order a set.
Contact us with your request (models, quantity). Don’t forget your company details so we can prepare the quote.
I have a brick-and-mortar shop and I’d like to stock your products.
Contact us with your request, and the name and location of the shop.