Terms and conditions
Article 1: Preamble
These general terms and conditions of sale apply exclusively between Christelle Gilles, whose registered office is located in Pernes-les-Fontaines (84210), registered with the Avignon Trade and Companies Register under no. 793 341 249 (hereinafter the Seller), and any person visiting or making a purchase via the website (hereinafter the Customer).
Any internet user may read the general terms and conditions of sale on the website.
Any order placed on the website necessarily implies the Customer’s unconditional acceptance of these general terms and conditions of sale.
Article 2: Contract
2.1 Acceptance of the general terms and conditions
The Customer undertakes to read these general terms and conditions carefully and accept them before proceeding to payment for an order placed on the website.
These general terms and conditions are referenced at the bottom of each page of the website via a link and must be consulted before placing an order.
By clicking the button to place the order, the Customer acknowledges having read, understood, and accepted the general terms and conditions without limitation or condition.
2.2 Conditions for placing an order
To place an order, the Customer must be at least 18 years old and have legal capacity or, if a minor, be able to provide proof of consent from their legal representatives.
The Customer will be asked to provide information to identify them by completing the form available on the website. The (*) symbol indicates the mandatory fields that must be completed for the Customer’s order to be processed by the Seller.
The information the Customer provides to the Seller when placing an order must be complete, accurate, and up to date. The Seller reserves the right to ask the Customer to confirm, by any appropriate means, their identity, eligibility, and the information provided.
2.3 Orders
2.3.1 Product features
The Seller strives to present as clearly as possible the main features of the products (on the information sheets available on the website) and the mandatory information the Customer must receive under applicable law (in these General Terms and Conditions).
The Customer undertakes to read this information carefully before placing an order on the website.
2.3.2 Ordering process
Orders for products are placed directly on the website. To place an order, the Customer must follow the steps described below (please note, however, that depending on the Customer’s starting page, the steps may differ slightly).
Selecting products and purchase options: The Customer must select the product(s) of their choice by clicking on the relevant product(s) and choosing the desired features and quantities. Once selected, the product is added to the Customer’s cart. The Customer may then add as many products as they wish to their cart.
Orders: Once the products have been selected and added to the cart, the Customer must click on the cart and check that the contents of the order are correct. If the Customer has not already done so, they will then be asked to log in or create an account.
Once the Customer has validated the cart contents and logged in/registered, an automatically completed online form will be displayed, summarizing the price, applicable French taxes, and, where applicable, delivery charges.
The Customer is invited to check the contents of their order (including quantity, features and references of the ordered products, billing address, payment method, and price) before confirming it.
The Customer may then proceed to pay for the products by following the instructions on the website and provide all information required for invoicing and delivery of the products.
Acknowledgement of receipt: A copy of the order acknowledgement is automatically sent to the Customer by email, provided that the email address supplied via the registration form is correct.
The Seller does not send any order confirmation by post or fax.
Invoicing: During the ordering process, the Customer must enter the information required for invoicing (the (*) symbol will indicate the mandatory fields that must be completed for the Customer’s order to be processed by the Seller).
In particular, the Customer must clearly provide all delivery information, especially the exact delivery address, as well as any access code for the delivery address. The delivery address may be different from the billing address.
Neither the order form created online by the Customer nor the order acknowledgement sent by the Seller to the Customer by email constitutes an invoice. An invoice will be sent only if explicitly requested by phone or email at hello@grandchose.com.
Order date: The order date is the date on which the Seller acknowledges receipt of the order online. The timeframes indicated on the website start only from this date. Delivery times average 7 days. These timeframes may vary depending on stock availability.
The Seller undertakes to fulfil orders received subject to product availability.
A product’s unavailability is generally indicated on the relevant product page.
In any event, if unavailability was not indicated at the time of ordering, the Seller undertakes to inform the Customer without delay if the product is unavailable.
At the Customer’s request, the Seller may:
– either offer to ship all products at the same time once out-of-stock products are available again,
– or make a partial shipment of available products first, then ship the remainder of the order when the other products are available, subject to clear information regarding any additional shipping costs that may be incurred,
– or offer an alternative product of equivalent quality and price, accepted by the Customer.
If the Customer decides to cancel their order for unavailable products, they will receive a refund of all sums paid for the unavailable products without delay and no later than thirty (30) days after payment.
Article 3: Prices – Payment methods
3.1 Prices
Prices shown on the website are in euros excluding tax (VAT not applicable, Article 293 B of the French General Tax Code), with shipping and order processing fees included.
The prices shown are valid except in the event of an obvious error. The applicable price is the one shown on the website on the date the Customer places the order.
3.2 Payment methods
Payment is made via Stripe or PayPal.
The Customer guarantees the Seller that they have all required authorizations to use the chosen payment method.
The Seller will take all necessary measures to ensure the security and confidentiality of data transmitted online as part of online payment on the website.
In this respect, it is specified that all payment information provided on the website is transmitted to Stripe or PayPal and is not processed on the website.
The Customer may also choose to pay by bank transfer. The order will not be shipped until the funds have been received.
3.3 Late or refused payment
If Stripe or PayPal refuses to debit a card or other payment method, the Customer must contact the Seller’s customer service to pay for the order using any other valid payment method.
If, for any reason whatsoever—objection, refusal, or otherwise—the transfer of funds due by the Customer proves impossible, the order will be cancelled and the sale automatically terminated.
3.4 Taxes and customs duties outside the EU
Any order placed on the website and delivered outside the European Union may be subject to possible taxes and customs duties imposed when the product reaches its destination. Any such customs duties and taxes related to delivery of an item are payable by the Customer and are their responsibility. The Seller is not required to check and inform the Customer of applicable customs duties and taxes. To find out, the Seller invites the Customer to contact the competent authorities in the Customer’s country.
Article 4: Delivery policy
4.1 Dispatch time
The time needed to prepare an order and then issue the invoice, before dispatching in-stock products, is stated on the website. These timeframes exclude weekends and public holidays.
An email message will automatically be sent to the Customer when the products are dispatched, provided that the email address in the registration form is correct.
4.2 Delivery times & shipping costs
During the ordering process, the Seller indicates to the Customer the possible delivery times and shipping options for the purchased products.
Details of delivery times and shipping costs are provided on the website.
4.3 Delivery terms
For any parcel delivery (Colissimo):
The parcel will be handed to the Customer against signature and upon presentation of an ID document. If absent, a delivery notice will be left for the Customer so they can collect the parcel from their post office.
4.4 Delivery issues
The Customer must formally require the Seller to deliver within a reasonable time and, if delivery does not take place within that time, the Customer may terminate the contract.
The Seller will refund, without undue delay from receipt of the termination letter, the total amount paid for the products, including taxes and delivery charges, using the same payment method used by the Customer to purchase the products.
The Seller is responsible until the product is delivered to the Customer. It is reminded that the Customer must make the usual reservations, namely “goods refused due to breakage,” in the presence of the driver on the delivery note.
Article 5: Withdrawal
5.1 Principle of withdrawal
In principle, the Customer has the right to return or hand back the product to the Seller or to a person designated by the Seller, without undue delay and no later than fourteen (14) days after communicating their decision to withdraw, unless the Seller offers to collect the product themselves.
5.2 Withdrawal period
The withdrawal period expires fourteen (14) calendar days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the product.
If the Customer’s order concerns several products and these products are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the last product.
5.3 Notification of the right of withdrawal
To exercise the right of withdrawal, the Customer must notify their decision to withdraw from this contract by an unambiguous statement to: hello@grandchose.com
5.4 Effects of withdrawal
In the event of withdrawal by the Customer, the Seller undertakes to refund all sums paid, including delivery costs, without undue delay and, in any event, no later than fourteen (14) days from the day the Seller is informed of the Customer’s decision to withdraw.
The Seller will make the refund using the same payment method used by the Customer for the initial transaction, unless the Customer expressly agrees to a different method; in any event, this refund will not incur any fees for the Customer.
The Seller may withhold the refund until receipt of the goods or until the Customer has provided proof of dispatch of the goods, whichever occurs first.
5.5 Return procedure
The Customer must, without undue delay and, in any event, no later than fourteen (14) days after communicating their decision to withdraw from this contract, return the goods to: Christelle Gilles, 486b av Charles de Gaulle – 84210 Pernes-les-Fontaines.
This deadline is deemed met if the Customer returns the goods before the fourteen-day period expires.
5.6 Return shipping costs
The Customer must bear the direct cost of returning the goods.
5.7 Condition of returned goods
The product must be returned in accordance with the Seller’s instructions and must include, in particular, all accessories delivered.
The Customer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the product. Liability may be incurred if the Customer carries out handling other than what is necessary (stained pottery due to planting or other, cracks).
Article 6: Evidence and archiving
The Seller agrees to archive this information to ensure transaction tracking and to produce a copy of the contract at the Customer’s request.
In the event of a dispute, the Seller will be able to prove that its electronic tracking system is reliable and guarantees the integrity of the transaction.
Article 7: Transfer of ownership
The Seller remains the owner of the delivered products until full payment by the Customer.
The above provisions do not prevent the transfer to the Customer, at the time they (or a third party designated by them other than the carrier) take receipt, of the risks of loss or damage to the products subject to retention of title, as well as the risks of damage they may cause.
Article 8: Packaging
Products will be packaged in accordance with current transport standards to ensure maximum protection during delivery. Customers must comply with the same standards when returning PRODUCTS. In this respect, the Customer is invited to return any PRODUCT that does not suit them in its original packaging and in good condition, suitable for resale.
Article 9: Warranties
The Seller is required to deliver a compliant product, i.e., suitable for the expected use of a similar item and matching the description given on the website. This compliance also implies that the product has the qualities a buyer may legitimately expect in view of the public statements made by the Seller, including in advertising and on labels.
However, the Seller would like to remind you that production is artisanal, and that unevenness, sponge marks, and scratches are not defects but an integral part of the pottery.
Handmade pottery cannot look like a plastic or machine-made container.
Article 10: Liability
The Seller’s liability cannot under any circumstances be incurred in the event of non-performance or improper performance of contractual obligations attributable to the Customer, in particular when entering their order.
The Seller cannot be held liable, or considered to have failed under these terms, for any delay or non-performance where the cause of the delay or non-performance is linked to a force majeure event as defined by the case law of French courts and tribunals.
It is also specified that the Seller does not control websites that are directly or indirectly linked to the website. Consequently, any liability for information published on them is excluded. Links to third-party websites are provided for information purposes only and no guarantee is given as to their content.
Article 11: Personal data protection
The Seller collects personal data about its customers on the website, including via cookies. Customers can disable cookies by following the instructions provided by their browser.
The data collected by the Seller is used to process orders placed on the website, manage the Customer’s account, analyze orders and, if the Customer has chosen this option, send them marketing emails, newsletters, promotional offers and/or information about special sales, unless the Customer no longer wishes to receive such communications from the Seller.
The Customer’s data is kept confidential by the Seller in accordance with its declaration filed with the CNIL on June 21, 2017, under number 2075052 v 0, for the purposes of the contract, its performance, and in compliance with the law.
Customers may unsubscribe at any time by accessing their account or by clicking the hyperlink provided for this purpose at the bottom of each offer received by email, or by writing to hello@grandchose.com.
The data may be communicated, in whole or in part, to the Seller’s service providers involved in the ordering process. For commercial purposes, the Seller may transfer the names and contact details of its customers to its business partners, provided that the customers have given their prior consent when registering on the website.
The Seller will specifically ask customers whether they wish their personal data to be disclosed. Customers may change their mind at any time on the website or by contacting the Seller.
The Seller may also ask its customers whether they wish to receive marketing solicitations from its partners.
In accordance with French Law No. 78-17 of January 6, 1978 on data processing, files and freedoms, the Customer has the right to access, rectify, object (for legitimate reasons), and delete their personal data. They may exercise this right by sending an email to hello@grandchose.com.
It is specified that the Customer must be able to prove their identity, either by scanning an ID document or by sending the Seller a photocopy of their ID document.
Article 12: Complaints
Any written complaint by the Customer must be sent to the following email address: hello@grandchose.com.
Article 13: Validity of the general terms and conditions
Any change in applicable legislation or regulations, or any decision by a competent court invalidating one or more clauses of these General Terms and Conditions, shall not affect the validity of these General Terms and Conditions. Such a change or decision does not in any way authorize customers to disregard these General Terms and Conditions.
Article 14: Changes to the general terms and conditions
These General Terms and Conditions apply to all purchases made online on the website, as long as the website is available online.
The General Terms and Conditions are precisely dated and may be modified and updated by the Seller at any time. The General Terms and Conditions applicable are those in force at the time of the order.
Changes made to the General Terms and Conditions will not apply to products already purchased.
Article 15: Jurisdiction and applicable law
These General Terms and Conditions, as well as the relationship between the Customer and the Seller, are governed by French law.
In the event of a dispute, only the French courts shall have jurisdiction.