{"id":20470,"date":"2026-06-11T22:57:00","date_gmt":"2026-06-11T20:57:00","guid":{"rendered":"https:\/\/grandchose.com\/faq\/"},"modified":"2026-06-30T11:13:57","modified_gmt":"2026-06-30T09:13:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/grandchose.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||0px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; _builder_version=&#8221;4.24.3&#8243; title_font_size=&#8221;29px&#8221; custom_margin=&#8221;||35px|||&#8221; title_font_size_tablet=&#8221;26px&#8221; title_font_size_phone=&#8221;24px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;What delivery methods are available?&#8221; open_toggle_text_color=&#8221;#324C96&#8243; closed_toggle_text_color=&#8221;#324C96&#8243; icon_color=&#8221;#324C96&#8243; toggle_icon=&#8221;&#x30;||divi||400&#8243; open_icon_color=&#8221;#324C96&#8243; open_toggle_icon=&#8221;&#x2f;||divi||400&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#324C96&#8243; title_level=&#8221;h2&#8243; title_font_size=&#8221;19px&#8221; title_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#324C96&#8243; body_link_font=&#8221;||||on||||&#8221; background_color=&#8221;#F7F9FF&#8221; custom_margin=&#8221;||13px|||&#8221; custom_padding=&#8221;20px|20px|20px|20px|false|false&#8221; title_font_size_tablet=&#8221;19px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;RGBA(255,255,255,0)&#8221; icon_color__hover=&#8221;#324C96&#8243; icon_color__hover_enabled=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; title_text_color__hover_enabled=&#8221;on|desktop&#8221; title_text_color__hover=&#8221;#324C96&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|desktop&#8221; closed_toggle_text_color__hover=&#8221;#324C96&#8243;]<\/p>\n<p>In France, we offer delivery to a pickup point and home delivery with signature. You can also pick up your orders for free at the workshop in Pernes-les-Fontaines (84210). In Europe, home delivery and\/or delivery to a pickup point is available, depending on the country.  <\/p>\n<p>Delivery is free in France to pickup points on orders over \u20ac90.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Which countries do you ship to?&#8221; open_toggle_text_color=&#8221;#324C96&#8243; closed_toggle_text_color=&#8221;#324C96&#8243; icon_color=&#8221;#324C96&#8243; toggle_icon=&#8221;&#x30;||divi||400&#8243; open_icon_color=&#8221;#324C96&#8243; open_toggle_icon=&#8221;&#x2f;||divi||400&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#324C96&#8243; title_level=&#8221;h2&#8243; title_font_size=&#8221;19px&#8221; title_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#324C96&#8243; body_link_font=&#8221;||||on||||&#8221; background_color=&#8221;#F7F9FF&#8221; custom_margin=&#8221;||13px|||&#8221; custom_padding=&#8221;20px|20px|20px|20px|false|false&#8221; hover_enabled=&#8221;0&#8243; title_font_size_tablet=&#8221;19px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;RGBA(255,255,255,0)&#8221; icon_color__hover=&#8221;#324C96&#8243; icon_color__hover_enabled=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; title_text_color__hover_enabled=&#8221;on|desktop&#8221; title_text_color__hover=&#8221;#324C96&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|desktop&#8221; closed_toggle_text_color__hover=&#8221;#324C96&#8243; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>We deliver to France, Germany, Belgium, Spain, Italy, the United Kingdom, Switzerland, the Netherlands, Luxembourg, Austria, Ireland, Denmark, and Sweden.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What payment methods are available?&#8221; open_toggle_text_color=&#8221;#324C96&#8243; closed_toggle_text_color=&#8221;#324C96&#8243; icon_color=&#8221;#324C96&#8243; toggle_icon=&#8221;&#x30;||divi||400&#8243; open_icon_color=&#8221;#324C96&#8243; open_toggle_icon=&#8221;&#x2f;||divi||400&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#324C96&#8243; title_level=&#8221;h2&#8243; title_font_size=&#8221;19px&#8221; title_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#324C96&#8243; body_link_font=&#8221;||||on||||&#8221; background_color=&#8221;#F7F9FF&#8221; custom_margin=&#8221;||13px|||&#8221; custom_padding=&#8221;20px|20px|20px|20px|false|false&#8221; title_font_size_tablet=&#8221;19px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;RGBA(255,255,255,0)&#8221; icon_color__hover=&#8221;#324C96&#8243; icon_color__hover_enabled=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; title_text_color__hover_enabled=&#8221;on|desktop&#8221; title_text_color__hover=&#8221;#324C96&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|desktop&#8221; closed_toggle_text_color__hover=&#8221;#324C96&#8243;]<\/p>\n<p>Secure payment is processed via PayPal or Stripe. You can pay using your PayPal account or a bank card such as Visa, American Express, or Mastercard. You can also pay by bank transfer.  <\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I received my order with damaged items.&#8221; open_toggle_text_color=&#8221;#324C96&#8243; closed_toggle_text_color=&#8221;#324C96&#8243; icon_color=&#8221;#324C96&#8243; toggle_icon=&#8221;&#x30;||divi||400&#8243; open_icon_color=&#8221;#324C96&#8243; open_toggle_icon=&#8221;&#x2f;||divi||400&#8243; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#324C96&#8243; title_level=&#8221;h2&#8243; title_font_size=&#8221;19px&#8221; title_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#324C96&#8243; body_link_font=&#8221;||||on||||&#8221; background_color=&#8221;#F7F9FF&#8221; custom_margin=&#8221;||13px|||&#8221; custom_padding=&#8221;20px|20px|20px|20px|false|false&#8221; title_font_size_tablet=&#8221;19px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;RGBA(255,255,255,0)&#8221; icon_color__hover=&#8221;#324C96&#8243; icon_color__hover_enabled=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; title_text_color__hover_enabled=&#8221;on|desktop&#8221; title_text_color__hover=&#8221;#324C96&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|desktop&#8221; closed_toggle_text_color__hover=&#8221;#324C96&#8243;]<\/p>\n<p>Contact us at hello@grandchose.com, stating your order number and detailing your request. Please attach photos of your damaged items.  <\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;I want to return one or more items from my order. How do I do it? &#8221; open_toggle_text_color=&#8221;#324C96&#8243; closed_toggle_text_color=&#8221;#324C96&#8243; icon_color=&#8221;#324C96&#8243; toggle_icon=&#8221;&#x30;||divi||400&#8243; open_icon_color=&#8221;#324C96&#8243; open_toggle_icon=&#8221;&#x2f;||divi||400&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#324C96&#8243; title_level=&#8221;h2&#8243; title_font_size=&#8221;19px&#8221; title_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#324C96&#8243; body_link_font=&#8221;||||on||||&#8221; background_color=&#8221;#F7F9FF&#8221; custom_margin=&#8221;||13px|||&#8221; custom_padding=&#8221;20px|20px|20px|20px|false|false&#8221; title_font_size_tablet=&#8221;19px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;RGBA(255,255,255,0)&#8221; icon_color__hover=&#8221;#324C96&#8243; icon_color__hover_enabled=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; title_text_color__hover_enabled=&#8221;on|desktop&#8221; title_text_color__hover=&#8221;#324C96&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|desktop&#8221; closed_toggle_text_color__hover=&#8221;#324C96&#8243;]<\/p>\n<p>No problem. You have 14 days to request a refund for one or more of the items you received. First of all, <a href=\"https:\/\/grandchose.com\/en\/contact\/\">contact us<\/a>, stating your order number and your request. Return shipping will be at your expense.   <\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I\u2019m a hospitality professional and I\u2019d like to order a set.&#8221; open_toggle_text_color=&#8221;#324C96&#8243; closed_toggle_text_color=&#8221;#324C96&#8243; icon_color=&#8221;#324C96&#8243; toggle_icon=&#8221;&#x30;||divi||400&#8243; open_icon_color=&#8221;#324C96&#8243; open_toggle_icon=&#8221;&#x2f;||divi||400&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#324C96&#8243; title_level=&#8221;h2&#8243; title_font_size=&#8221;19px&#8221; title_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#324C96&#8243; body_link_font=&#8221;||||on||||&#8221; background_color=&#8221;#F7F9FF&#8221; custom_margin=&#8221;||13px|||&#8221; custom_padding=&#8221;20px|20px|20px|20px|false|false&#8221; title_font_size_tablet=&#8221;19px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;RGBA(255,255,255,0)&#8221; icon_color__hover=&#8221;#324C96&#8243; icon_color__hover_enabled=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; title_text_color__hover_enabled=&#8221;on|desktop&#8221; title_text_color__hover=&#8221;#324C96&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|desktop&#8221; closed_toggle_text_color__hover=&#8221;#324C96&#8243;]<\/p>\n<p><a href=\"https:\/\/grandchose.com\/en\/contact\/\">Contact us<\/a> with your request (models, quantity). Don\u2019t forget your company details so we can prepare the quote. <\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I have a brick-and-mortar shop and I\u2019d like to stock your products.&#8221; open_toggle_text_color=&#8221;#324C96&#8243; closed_toggle_text_color=&#8221;#324C96&#8243; icon_color=&#8221;#324C96&#8243; toggle_icon=&#8221;&#x30;||divi||400&#8243; open_icon_color=&#8221;#324C96&#8243; open_toggle_icon=&#8221;&#x2f;||divi||400&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#324C96&#8243; title_level=&#8221;h2&#8243; title_font_size=&#8221;19px&#8221; title_line_height=&#8221;1.2em&#8221; body_text_color=&#8221;#324C96&#8243; body_link_font=&#8221;||||on||||&#8221; background_color=&#8221;#F7F9FF&#8221; custom_margin=&#8221;||13px|||&#8221; custom_padding=&#8221;20px|20px|20px|20px|false|false&#8221; title_font_size_tablet=&#8221;19px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;RGBA(255,255,255,0)&#8221; icon_color__hover=&#8221;#324C96&#8243; icon_color__hover_enabled=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; title_text_color__hover_enabled=&#8221;on|desktop&#8221; title_text_color__hover=&#8221;#324C96&#8243; closed_toggle_text_color__hover_enabled=&#8221;on|desktop&#8221; closed_toggle_text_color__hover=&#8221;#324C96&#8243;]<\/p>\n<p><a href=\"https:\/\/grandchose.com\/en\/contact\/\">Contact us<\/a> with your request, and the name and location of the shop.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<p>In France, we offer delivery to a pickup point and home delivery with signature. You can also pick up your orders for free at the workshop in Pernes-les-Fontaines (84210). In Europe, home delivery and\/or delivery to a pickup point is available, depending on the country. Delivery is free in France to pickup points on orders [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-20470","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Grandchose Ceramics FAQ | All the answers to your questions<\/title>\n<meta name=\"description\" content=\"Delivery methods and areas, payment options, returns policy, collaborations, distribution, stockists...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/grandchose.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" 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